A Ryanair spokeswoman said: The name on free top up vouchers virgin mobile the voucher must match the name on the passport as per our terms and conditions.
"As a gesture of goodwill we have contacted the customer directly to resolve the issue.
It would be laughable if it wasnt so annoying.Reuters, ryanair have said they will reissue the voucher to the couple.Ryanair eventually told them last week they had investigated and will reissue the voucher.Kathryn, 60, who works in insurance, said: The whole thing has been a ludicrous farce.So we rang Ryanair at 13p per minute and finally a man said, The name doesnt code promo bonprix trackid=sp 006 match.I said thats a salutation, not a name.BAR none, man blasts BA for giving Nutri-grain bars for breakfast on 800 long-haul flight.But Kathryn added: To say its taken the shine off things is an understatement.Kathryn, and Richard, 59, who works at a print laminating firm, used it online in April to book October flights to their apartment near Girona.Take US, take an 8-night trip to NYC, San Francisco Vegas with hotel AND flights for 699.Most read IN travel, palmed OFF, why tourists won't be able to book a holiday apartment in Palma from next month.
Swns:South West News Service, ryanair refused the gift voucher because it read 'Mum Dad'.
In the space for the recipients names, he wrote: Dear Mum Dad.
First video from inside Primera flight which collided with a Ryanair plane at Stansted Airport.
They had our voucher information online and would have known straight away we were genuine customers but they put us through all this rigmarole.
CAN'T stomach IT, how airport doctors force drug smugglers to pass what they've swallowed.
Swns:South West News Service, kathyrn and Richard Bolton were planning to use the voucher to fly to their holiday home in Spain.Lucky dips, the best of Britain's 31 lidos to cool off in during the heatwave 'eggs near toast people are fuming as bloke shares photo of 'appalling' airport breakfast.But the budget airline refused to accept it as the names did not match the ones on their passports.My husband thought I was being silly, so he tried it and it still wasnt working.I asked what the correct name was, and he said, Dear Mum Dad.Swns:South West News Service, son Nick bought the gift voucher as a present for his parents Kathryn and Richard Bolton.Kathryn and Richard Bolton wanted to use the 100 token - a present from son Nick - to fly to their holiday home in Spain.Kathryn, from Banbury, Oxon, said: When I tried to buy them with the voucher it said passenger name doesnt match.Nick, 34, bought the voucher as a Christmas present from himself, wife Amy and dogs Brian and Ernie.Di sicuro soddisfera anche i piu.Give the gift of travel with.